Standard Warranty

Every luggage product made by Robusto is manufactured to the highest industry standard and is covered by the standard “Robusto luggage (5) Year Warranty”.

Our luggage is designed to be used for travel by air, car, train, boat, and foot. This warranty does not cover your luggage if you use it in a manner incompatible with it's intended design.

This warranty is non-transferable and is only available to the original purchaser. It does not extend to any subsequent owner or transferee of the product and is only valid on products purchased from Robusto luggage's website. This warranty currently applies to UK residents only.

Proof of purchase is required to validate this warranty.

For Standard Warranty on all luggage products:

Our luggage products come with a 5-year warranty from the date of purchase and covers the following;

* Cracks or breakages in the case.

* Broken-off wheels or wheels that cannot be used anymore.

* Handles or telescopic handles.

* Zippers that can no longer be opened or closed.

Along with any defects in materials and workmanship but does not cover normal wear and tear or cosmetic damage that does not impact the functionality of your product, such as scratches, dents, or stains.

It does not cover damage caused by solvents, acids, neglect, abrasion, exposure to extreme temperatures, water.

Loss of functionality due to consumers being locked out of their luggage or combination lock issues due to the incorrect setting of a combination lock, forgetting the combination lock number or deliberately forcing the lock open.

It also does not cover theft or damage due to misuse including and not limited to overloading or accidental damage.

Our luggage is rigorously tested to ensure durability and robustness. In the unlikely event there is a fault we will offer to repair, replace or reimburse you the purchase cost of this product. Proof of purchase must be presented to make a claim under this warranty.

This warranty does not affect your statutory rights.

There is no need to register your purchase to be covered by the Standard Warranty. Simply save a copy of your order confirmation details and you will be automatically covered.

For future reference, this copy of your order confirmation is all you need for any warranty claim.

How do I make a claim using the 5-year warranty?

To make a warranty claim all you'll need is proof of purchase. This could be an order confirmation email, but we may also accept proof of purchase from a bank or credit card statement, where the purchase is clearly identified.

Your Name

Order Number*

Product Name or Code*

Description of the fault

Picture of the damage/fault

*If available

We can't accept or progress warranty claims without this.

If these are unavailable and you would like to discuss a warranty claim please email cs@robustoluggage.com and we will be happy to help

If this product is damaged by an airline or another carrier you may be entitled to make a claim for compensation.

On arrival at your destination please check if your luggage has been damaged during transit and report it to the relevant airline before you leave the airport.

In the event of a defect and in order to get the benefit of this warranty, you must return your Luggage to Robusto and provide Robusto with proof of the original date of purchase. Should shipping costs be required to return your luggage, you will not be responsible for those costs.

Evidence of a defect and any claims must be sent to us. Robusto will repair or replace (as applicable) and ship your luggage back to you within 30 days of receiving your original luggage. You will not be responsible for any shipping costs associated with shipping replaced or repaired luggage.

Replaced or repaired Luggage is subject to the same limited warranty as the original Luggage. Locked Luggage locked can be shipped to a Robusto location to be unlocked by Robusto personnel. You will be responsible for any shipping and handling costs.

If your warranty claim is submitted after the first year of ownership, you are responsible for the shipping costs to send your Robusto product to us for evaluation and repair, and Robusto will assume the return freight cost.

Robusto Customer Service and Support is available to assist with any questions about our products.

You can contact our customer service via email at cs@robustoluggage.com.

If you require our Repair Services, please send an email to cs@robustoluggage.com. If the repair is covered under this warranty, we will, in our sole discretion, either repair or replace the product free of charge. Luggage may be provided in a color different from the luggage you originally purchased.

If your warranty claim is submitted during the first year of ownership, Robusto will also pay for shipping to and from our repair facility.

If your warranty claim is submitted after the first year of ownership, you are responsible for the shipping costs to send your Robusto product to us for evaluation and repair, and Robusto will assume the return freight cost.

Robusto may be able to provide repair services for products that are out of warranty or not covered under this warranty. For uncovered repairs, you are responsible for all shipping costs to and from the designated service center. Robusto will provide you with an estimate of service costs for approval prior to repairing your Robusto product.

We may change the scope and availability of this limited warranty at its discretion, but any changes will not be retroactive in effect.

We reserve the right to void this warranty if we determine a claim to be dishonest or fraudulent.